Privacy Policy

1. Introduction and General Provisions

Welcome to Tsars Casino. Protecting your privacy and the security of your personal data is our absolute priority. This Privacy Policy has been created to provide a detailed, transparent, and clear explanation of how we collect, use, store, protect, and share your personal data in connection with your use of our services, website, and any related mobile platforms.

By using Tsars Casino services, you accept the practices described in this document. Our data processing procedures fully comply with the General Data Protection Regulation (GDPR) - Regulation (EU) 2016/679 of the European Parliament and of the Council, as well as local and international regulations regarding the provision of online gambling services.

Please read the following information carefully. If you do not agree with any provision of this policy, please stop using our platform and services.

2. Data Controller

The data controller (the entity deciding how and why your personal data is processed) is the operating company managing the Tsars Casino brand. For any questions, concerns, or requests regarding the processing of your personal data, as well as to exercise your rights, you can contact our Data Protection Officer (DPO) via the dedicated form available in the technical support section.

3. What categories of personal data do we collect?

To ensure the highest quality of services, security, and compliance with legal requirements (especially regarding Anti-Money Laundering - AML), we collect and process various categories of your data:

Identification data (KYC): First name, last name, date of birth, gender, copy of ID (ID card, passport, driving license), facial photograph for identity verification.
Contact data: Residential address, email address, mobile phone number, copy of a utility bill to confirm the address.
Financial and transaction data: Bank account information, payment card numbers (processed in masked form according to PCI DSS standards), deposit, withdrawal, betting, and winning history.
Profile and account-related data: Username (login), encrypted password, language preferences, marketing consents, communication history with our customer service department.
Technical and behavioral data: IP address, login data, browser type and version, time zone, device operating system, addresses of pages visited before entering our platform, and information on how you use our website (e.g., session length, most frequently chosen games).

4. Purposes and Legal Bases for Data Processing

We process your personal data exclusively for strictly defined purposes and based on applicable legal grounds, which include:

Performance of a contract (Provision of services): Registration and maintenance of your player account, betting support, processing financial transactions (deposits and withdrawals), providing technical support and customer service.
Fulfillment of legal obligations: Age and identity verification (Know Your Customer - KYC procedures), prevention of financial fraud and money laundering (Anti-Money Laundering - AML procedures), cooperation with law enforcement and regulatory authorities.
Our legitimate interest: Risk management, statistical analysis to improve and optimize our services (new casino games, site layout), prevention of bonus abuse, ensuring network security.
User consent: Sending personalized promotional offers, bonuses, information about new tournaments, and prize drops (Drops & Wins) via SMS or push notifications. You can withdraw this consent at any time in your profile settings.

5. Sharing Data with Third Parties

Tsars Casino respects your privacy. Your data is not "sold" to external entities for profit. Data exchange occurs only when necessary for the site to function. Recipients of your data may include:

Payment service providers and financial institutions: To process your deposits and withdrawals through secure channels (e.g., credit card operators, e-wallet, and cryptocurrency payment providers).
Game providers (Software Providers): While playing in the live casino or on slots, some providers may process basic logs to ensure the correct course of the round. This is always done under a pseudonym (your real name is not visible at the table).
Verification service companies: External agencies assisting us with KYC, AML, and age verification procedures.
State and regulatory authorities: In the event of a legal obligation, we are required to share logs, transaction history, and identification data with authorized public services (police, gambling commissions).

6. International Data Transfers

Due to the global nature of our business, your data may be transferred to servers or subcontractors located outside the European Economic Area (EEA). In such situations, Tsars Casino applies strict safeguards to ensure that the level of protection for your data meets European standards (e.g., by applying Standard Contractual Clauses approved by the European Commission).

7. Security of Personal Data

We have implemented advanced physical, technical, and organizational security measures to protect your data from unauthorized access, accidental loss, destruction, or manipulation. We use modern 256-bit TLS (Transport Layer Security) encryption to protect transmitted information. Access to your data within our company is restricted to strictly authorized employees who are bound by strict confidentiality agreements.

8. Data Retention (How long do we keep your information?)

Your personal data will be stored for the period necessary to fulfill the purposes set out in this Policy, as well as in accordance with legal requirements. In accordance with gambling licenses and anti-money laundering regulations, we are legally obliged to keep your transaction history and identity documentation typically for a minimum of 5 years from the permanent closure of your account in our casino. After this time, the data is securely destroyed or fully anonymized.

9. Your Rights Under GDPR

As a user from Europe, you have a number of powerful rights regarding your personal data. We guarantee full support in exercising them. You have the right to, among others:

Right of access: You can request a detailed copy of the data we currently hold about you.
Right to rectification: You can request the correction of data that is incomplete or has changed over time.
Right to erasure ("right to be forgotten"): You can request the deletion of your account and data, provided it does not conflict with our overriding legal obligations (e.g., anti-money laundering laws).
Right to restriction of processing: In certain situations, you can block the processing of your information.
Right to data portability: Upon your request, we will provide you with your data in a commonly used, machine-readable format.
Right to object: You can object to the processing of your data for direct marketing purposes at any time. You can conveniently modify notification settings in your profile dashboard.

10. Cookies and Tracking Technologies

Our website uses cookies to optimize navigation, personalize content, remember your login preferences, and provide us with anonymous traffic statistics. These files are crucial for the full functionality of the casino. Detailed information about the technologies we use and how you can manage them yourself from your browser can be found in our dedicated Cookie Policy.

11. Changes to This Privacy Policy

We reserve the right to modify and update this Privacy Policy at any time due to changes in the law, new casino features, or for security reasons. We will notify you of any material changes well in advance with a clear system message upon logging into the Tsars Casino platform. We recommend checking this page regularly.

12. Contact Us

If you have any questions regarding this Privacy Policy, wish to report a violation, exercise your GDPR rights, or consult on the security of your account, do not hesitate to contact our data protection and privacy team. The fastest way to contact us is via Live Chat or by sending an official inquiry through the appropriate form on our website. We will ensure your case is treated with the highest priority.